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    <lastmod>2025-06-08</lastmod>
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      <image:title>Work</image:title>
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      <image:title>Work</image:title>
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      <image:title>Work</image:title>
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      <image:title>Work</image:title>
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      <image:title>Work</image:title>
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      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563659590530-CONDC3VYQ6H4CTP342LC/electronic+waste.png</image:loc>
      <image:title>Work - Research Question:</image:title>
      <image:caption>Image of a waste dump filled with piles of old cell phones</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590276168395-7IZR3DBY4PUVWSI1M08G/Step1+Ewastepsd.png</image:loc>
      <image:title>Work - 1. Research: Observations</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590276249204-8XTI5YD97KEUPRMSS41T/Step2+Ewaste.png</image:loc>
      <image:title>Work - 2. Research: Interviews</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590276342943-CC2WF16PSH7KRV7HR9XN/Step3+Ewaste.png</image:loc>
      <image:title>Work - 3. Research: Survey</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590276446705-JEXVWE13INSJQFV28E5Y/Step4+Ewaste.png</image:loc>
      <image:title>Work - 4. Key Findings</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590276568662-DZ5S9HECUALT9LAWO7Z7/Step5+Ewaste.png</image:loc>
      <image:title>Work - 5. Development of Personas and Experience Maps</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590276728823-B7N1UO3C6IMJWPM8ZVYA/Step6+Ewaste.png</image:loc>
      <image:title>Work - 6. Solution: Design Implications</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563671238066-UVLBHWWA6CL30IFP1XOD/Affinity-Diagram.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Affinity Diagram of our common themes found in interviews</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563667138574-LDB967U6T9MPRINQLGN1/spectrums.png</image:loc>
      <image:title>Work - Interview Spectrums</image:title>
      <image:caption>We then utilized the spectrums to create into the following personas and experience maps. These artifacts directly instruct the design component and insure that the context of the users are met within the end product.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563666885889-NBGBCAG8Q8S3LZKZC9NX/persona2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Persona for David Jones</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563672979400-JDURL3W1Z6CHP4H7RWHP/experiencemapdavid.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Experience Map for David Jones</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563667067650-4QLZUDIA28KZ7DR00N7H/persona.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Persona for Rene Anderson</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574287931753-CIQOF1MORMCAZUOCELQE/ReneAndersonExperienceMap.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Experience Map for Rene</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574367640659-86Q9DHJRYVKFTEW71LVZ/OriginalPourMyBeerWebsite.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Site as of 4/1/2019</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574367306526-9H7FZBNOSWZD7UP5KIEA/NewPourMyBeerSite.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Site Redesign</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606083805397-G1YP3LGYH8SJQY0HTHMX/pourmybeer_FinalSiteMap.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606083993284-HQ0CNYEFDEM3N1QGL8W9/pourmybeer+redesign_Page_25.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606083995842-G8W055PW0K1KWOJPKOVC/pourmybeer+redesign_Page_26.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606083999481-WUWJC53K08N9AN7QQDZ6/pourmybeer+redesign_Page_27.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574288934639-3HSBSN7HLH2DHPQ5LI1B/Scope.png</image:loc>
      <image:title>Work - 1. Research: Creating Personas</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590119687012-TRF3S1S25R0I9AKPNIIV/Step1+PourMyBeer.png</image:loc>
      <image:title>Work - 2. Research: Conducted Content Inventory</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590119713526-Z5H3CB4MQLOCB55BM00K/Step2+PourMyBeer.png</image:loc>
      <image:title>Work - 3. Testing : Card sort &amp; Tree Jack</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590119856911-VVQGAX3CLS1P211TD8FX/Step4PourMyBeer.png</image:loc>
      <image:title>Work - 4. Results: Findings from Testing</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574290679773-57V3593VYA19Y7Z1PU1Z/treejacktesting.png</image:loc>
      <image:title>Work - 5. Design: Site Map Iterations</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590120040602-JSAN77VLNBDW4OUPMAGY/Step5+pourmybeer.png</image:loc>
      <image:title>Work - 6. Solution: Final Site Map</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563650682859-5F8W2ZGT72JT0R8ATFCG/pourmybeer_Page_04.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of three personas we developed: A Bar Owner, A restaurant owner, and A coffee shop owner</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563651224660-9YJGYN8S5IJFXMHEJ1P9/Original+PourMyBeer+Sitemap.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Site Map from Pour My Beer</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574358781923-Z8EE7UEGLP7L0KPOO382/StandarizationGridFirstCardSort.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Standardization grid results from our final Card Sort test</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574361395558-SPK5PI5YFRP6O7P7YM0T/TreeJack%231.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Results from First Task-based Test</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1574362161163-AEO26XKQSLWFFGYCG8LQ/TreeJack%232.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Results from Second Task-based Test</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590111725281-ZX3NF9H1M0WEEC2J0BWH/Picture1.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of Site Map Version 2- The main categories are About, Our Products, Media, Gallery, and Support</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590111747419-TUS72WVMZHLPDZAVUTB0/Picture2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of Site Map Version 3- The main categories are: About, Products, Media, Gallery, and Support</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1563656655682-JIHPZZGRJQUMY4KYKB7V/pourmybeer_Page_33.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final version of our Site Map with the navigation categories of: About, Products, Press, Media, and Support</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606074484575-4DRRGXNGBV1N5DE0F5F9/unnamed-8.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of a person who is blind listening to a volunteer from Be My Eyes on their smart phone.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606074434161-26P62C0I76VZ8RAW5HOU/What+is+Be+My+Eyes%3F.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of person using be my eyes application to read a label on a can</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585519377081-W0V219UUT5BT6Z19J7C3/First%2BScreen.jpg</image:loc>
      <image:title>Work - Initial  Home Screen for Be My Eyes app</image:title>
      <image:caption>This screen includes the option to call first available volunteer and access the specialized help section</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585518948124-8UTFAE0S1IVU4O9GRJLY/Say%2BTone%2BScreen.jpg</image:loc>
      <image:title>Work - New Screen: Expected Time Duration of Phone Call</image:title>
      <image:caption>Screen has option for the user to state aloud how long they would like the volunteer for their task.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585519791552-7EAQI4HTQ6WE9NB9YGJR/Calling%2BVolunteer%2Bfor%2B5%2Bminutes.jpg</image:loc>
      <image:title>Work - Screen to confirm the call is being placed</image:title>
      <image:caption>This screen tells the user that the volunteer is being called and approximately how long the user expects the task to be. The user also has the option to switch their camera view on this screen, to turn on or off a flashlight so the volunteer can see better or end the call</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585520263196-50YS6JE2ROBERGQUVSDO/In%2Bcall%2BScreen.jpg</image:loc>
      <image:title>Work - Screen: In call with new switch camera button- showing the rear view</image:title>
      <image:caption>This screen tells the user that they are in a call with the rear camera selected. The user also has the option to switch their camera view on this screen, to turn on or off a flashlight so the volunteer can see better or end the call.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585520643764-3FL5N43URGXYILLUAY13/Switch%2BCamera%2BMode%2BFront%2BCamera%2BScreen.jpg</image:loc>
      <image:title>Work - Screen: In call with new switch camera button- showing the front camera view</image:title>
      <image:caption>This screen tells the user that they are in a call with the front camera selected. The user also has the option to switch their camera view on this screen, to turn on or off a flashlight so the volunteer can see better or end the call</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585521212455-ED43QOR7W5QVTXSZJ7SB/In%2BCall%2Busing%2BRear%2BCamera%2BScreen.jpg</image:loc>
      <image:title>Work - New Screen: In call showing the flashlight button feature</image:title>
      <image:caption>This screen tells the user that they are in a call with the rear camera selected and currently have the flashlight on. They can turn the flashlight off by tapping the "turn off phone flashlight" button.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585521382266-AHYHWE0G0MWZXFB2TLWU/Specialized%2BHelp%2BScreen.jpg</image:loc>
      <image:title>Work - New Screen: Specialized Help with new description section</image:title>
      <image:caption>This screen is the specialized help section and explains what the specialized help section can do for people</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115835431-8HMW1OLILO75HZ152NBI/Step1+Be+My+Eyes.png</image:loc>
      <image:title>Work - 1: Research: Observations and Interviews</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115958379-SLKM4WBG8YQDPLDK6OEA/Step2+Be+My+Eyes.png</image:loc>
      <image:title>Work - 2: Analysis and Findings</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590116259317-A5QCO6PDR6XUSMS2E3W3/Step3+Be+My+Eyes.png</image:loc>
      <image:title>Work - 3: Design: Low Fi Prototyping</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590116477169-YWT5YUZ4BND0B92I6XGO/Step4Be+My+Eyes.png</image:loc>
      <image:title>Work - 4: User Testing</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590117109999-C6SFLR6Y2RX4Z0FO3H9V/Step5+BeMyEyes.png</image:loc>
      <image:title>Work - 5: Design Solution</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585421283449-E95YIRQG7NEGB2Z9SYWG/Image+of++post-it+notes+grouped+together+in+themes</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of post-it notes grouped together in themes</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585425014083-GD0LNXAFWC5U1JKOEU6X/Initial+Sketches+of+Be+My+Eyes+Screens.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Initial Sketches of Be My Eyes Screens</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585427247384-ZVUNIZQXDLJFL9J1WQSJ/Low+fi+prototype+on+cut+out+of+iPhone+template</image:loc>
      <image:title>Work</image:title>
      <image:caption>Low fi prototype on iPhone template</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585427920957-KXW0X96EHDMVOSNRSMLE/Final+low+fidelity+screens+for+user+testing</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final low fidelity screens for user testing</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585430537940-OP4KQJJW73QJ4YB103V3/View+of+Test+results+in+a+table.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>View of task success in a table- all tasks were 5- easiest, with the exception of Task 2 and Task 3, which were rated as a 4 for ease of completion</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585430760139-8Y8DJYP697GLENDCEXFR/Image+of+prototype+being+used+in+testing</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of prototype being used in testing</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589983724423-4R3EJ5HHAD34GSDZDGWF/screenshots_en.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of Three Moodpath Screens on an iPhone</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115120198-MIB2TRTJEIT3JVTTWHCY/Step1+Moodpath+copy.png</image:loc>
      <image:title>Work - 1: Conduct Heuristic Evaluation</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590114780218-UTR2RNTH5M5NHIWC50Y2/Step2+Moodpath.png</image:loc>
      <image:title>Work - 2: Conduct Usability Testing</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590114909131-GIGWCRMTVUP62CM4BPCQ/Step3+Moodpath.png</image:loc>
      <image:title>Work - 3: Final Product and Recommendations</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589858973743-F7DB1MYTMAXK9VSREYHM/HomePage+copy.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>1. MoodPath’s Main screen, which display no settings menu</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589858938667-F7W06SEO08ZW6SLPLDBC/MoodPathMagazine2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>2. MoodPath’s Magazine Screen</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589987363211-KFE9R9GUGGANVUA96O25/ColorIndicator.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>3. Statistics Page of MoodPath with Action Color on non-actionable items</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589988610769-2NIFHKK5AMXOM1AKVRW7/Screen+Shot+2020-05-20+at+10.28.43+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Table displaying the success rate of the participants- all participants were successful in completing all tasks</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589988632296-1HD3FOUYY28DIQI0BZZL/Screen+Shot+2020-05-20+at+10.28.50+AM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image explaining what defines “success for each task</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589989482240-UCD8EEAUW8RGBRI8SPJ5/HomePage+copy.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Moodpath Home Screen</image:caption>
    </image:image>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589989505169-R6HF5O1JJD1E69ISWBL7/HomePageRedesign+copy.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Redesign with Search and Settings Menu on Top Navigation</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589989808596-OHQX8T5ZWW0I4WBXY63A/MoodPathMagazine.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Placement of Moodpath Magazine</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589989826286-8HZMEJ3VDQASQGLUWX5Y/MoodPathMagazineRecommendation.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Redesign of Discover Page with Moodpath Magazine</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589990086512-FD2DG7D9L3T3MAXZUZYE/ColorIndicator.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Statistics Page</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1589990041601-CW9GSM5FGM2DKWP31MLX/ActionableColorRecomm.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Redesigned Statistics Page</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606086322279-9332AMI8VDS34V6R1PH1/You%252BMissed%252Ba%252Blot%252Bthis%252Byear%252B%2525281%252529.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>An example from our toolkit for a public messaging campaign that emphasizes Goal Relevance. It shows how getting the flu could conflict with a users goal to enjoy important life events.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605659619723-JPDOUMCVD440NCDNN9C6/Step1+Research.png</image:loc>
      <image:title>Work - 1. Research: Literature Review</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605659721187-GWKM8X1AADVQNDIED9M6/flushot2.png</image:loc>
      <image:title>Work - 2. Research: Interviews</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605659947754-KOTWYO7QMVIUU30NMSTT/flushot3.png</image:loc>
      <image:title>Work - 3. Analysis: Development of Emerging Themes</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605660043213-C4ANH2LCS0XHK765RB18/flushot4.png</image:loc>
      <image:title>Work - 4. Analysis: Framework Creation</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605660186953-HUHNFKZQR9RHSQXBKYGJ/flushot5.png</image:loc>
      <image:title>Work - 5. Design Strategy: Decision Levers</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605660481198-FD0NTFZ4VCPS1I50WCF3/flushot6.png</image:loc>
      <image:title>Work - 6. Solution: Design Toolkit</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604516355029-DJOSCN5OYMFLM7VAPESX/No_Mural_Lara.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Original Site Map from Pour My Beer</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604516393524-5CW94W0KQL88S1HE8WU0/No_Josh_Activity.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604519338674-1EA96T3UN56ZTWQI8JHC/Screen+Shot+2020-11-04+at+11.39.53+AM.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604519314463-77QDACXGH9EUGGUQCBUK/Screen+Shot+2020-11-04+at+11.41.40+AM.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604519237340-1EUBFINH44C2L388O6WX/Screen+Shot+2020-11-04+at+11.42.02+AM.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604520189329-PBF7FQWU6IUGZ10O81A1/Screen%2BShot%2B2020-11-04%2Bat%2B12.18.08%2BPM.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Draft of Journey Map- Actor regularly gets the flu vaccine</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604520001336-TPJWQUFE66ZXLP1BC2S0/Screen%2BShot%2B2020-11-04%2Bat%2B12.18.08%2BPM.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Draft of Journey Map- Actor regularly does not get the flu vaccine</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606153743301-1AVW14KTO7EG5QG5C7VF/Archetypes_Seasonal+Flu+Vaccination-2.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final Archetypes of Motivated Mike/Monica and Reluctant Ross/Rachel showing their goals, motivation, mental models, self image, and norm significance</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1604601041201-RCRJHEJOZ9V7SREU91P0/Initial+Micro+Journey+Map_Seasonal+Flu+Vaccination.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final Journey Map with a micro viewpoint of a typical flu season</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1606156673883-OVYI152BUYRWUHBGIZ88/Micro%2BJourney%2BMap_Seasonal%2BFlu%2BVaccination.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of Site Map Version 2- The main categories are About, Our Products, Media, Gallery, and Support</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605645673336-JPJTT76XZN8XLPOFUALG/Screen%2BShot%2B2020-11-17%2Bat%2B3.39.08%2BPM.jpg</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605818277888-Y6P6NPZ62H9SFR2FIVJ3/Universal+Messaging+Guidelines.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605819196326-9X8TNK8XSVBIVAQTNP2T/You+Missed+a+lot+this+year+1.2.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605734232106-XM3W2R099TY504LXA9QX/holiday+spoiler+2.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605819674768-R7LXKUYPF9W8AZZACILB/Fitness+App+Message.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605820137762-WMFKW5YOZ0K1KDVL6RW9/p2.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605735028145-CAN8KUP3J7MF4107HW8L/It%27s+Your+Campaign+with+edits.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605804516687-G8B6LG7RI20OTRUUQ6KP/Choose+your+own+adventure.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605816498380-T1663NHMXE7GNCE28D8N/CTA.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605830654375-ZNRBT2XF5GCCQU7A8W51/Location+Map.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605820917244-T1ZLRQ4VDRDBLVRDQTC4/CTA.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605830340863-3Z06U95HMHU2MGO386XU/P3P4.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605830518775-ZSTPF0RI4OHAE0GNWCFM/Transit+App.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605829370378-5FQ7CWD8OBS7KH1WD1GB/News.png</image:loc>
      <image:title>Work</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1605829386676-6XV5M3G23RPSUID7R8QL/Flu+shot+and+elections.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/56799fbd-a229-44aa-9b0e-58525ce6df55/25.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of person using be my eyes application to read a label on a can</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/d70055ac-d4f5-4329-9559-bacb1c2c68c1/Case+Study+1.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of a person who is blind listening to a volunteer from Be My Eyes on their smart phone.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635702769750-69NUR8TJ8ZWOGA93P0A7/Step+1.png</image:loc>
      <image:title>Work - Step 1 of inviting an external person to an account</image:title>
      <image:caption>This image is the first screen where a client can enter the invitee information (name and email) needed to add an external person to access their account.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635702770078-AON2C471GJJQCW8HINK4/Step+2.png</image:loc>
      <image:title>Work - Step 2 Selecting account access for invitees</image:title>
      <image:caption>This image includes the next step where the user selects the accounts they want the user to have access to and what kind of access. This list has been validated based on the information they have entered on the previous page.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635702770454-GRS9VR2O2Y6NKJRQB9OC/Step+3.png</image:loc>
      <image:title>Work - Step 3</image:title>
      <image:caption>This image shows the third step where users enter the “validation key” that they need to share with their invitee.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635702770789-MA0H3ALAONY2K9ULL68G/Step+4.png</image:loc>
      <image:title>Work - Step 4</image:title>
      <image:caption>This image is the 4th step where the user has to review and confirm the information they have selected is correct.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635702771074-A5FPGIB4Q0QLRXUBKEMO/Step+5.png</image:loc>
      <image:title>Work - Step 5</image:title>
      <image:caption>This image shows the fifth step that shows the user the request has been sent.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635702771540-QIJBEL8RFUOD8RXRR74E/Step+6.png</image:loc>
      <image:title>Work - Step 6</image:title>
      <image:caption>This final step reminds the client that they need to share this authentication key with their invitee verbally.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115835431-8HMW1OLILO75HZ152NBI/Step1+Be+My+Eyes.png</image:loc>
      <image:title>Work - 1: Desk Research</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115958379-SLKM4WBG8YQDPLDK6OEA/Step2+Be+My+Eyes.png</image:loc>
      <image:title>Work - 2: Interviews</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590116259317-A5QCO6PDR6XUSMS2E3W3/Step3+Be+My+Eyes.png</image:loc>
      <image:title>Work - 3: Design</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590116477169-YWT5YUZ4BND0B92I6XGO/Step4Be+My+Eyes.png</image:loc>
      <image:title>Work - 4: User Testing</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590117109999-C6SFLR6Y2RX4Z0FO3H9V/Step5+BeMyEyes.png</image:loc>
      <image:title>Work - 5: Recommended Solution</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/bf49d152-1bfc-456c-9741-777c5ad9d63d/Screen+Shot+2021-10-31+at+3.36.02+PM.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of post-it notes grouped together in themes</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635713009169-MPVLEZKDBYVEB9PKGNEV/Heuristic+Evaluation.jpg</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635713198935-J9U5J9GMTPLDAFMTSVVW/Screen+Shot+2021-10-31+at+4.07.52+PM.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1635713247407-WF3PKMXSGSFAAL4J1VRW/Competitive+Analysis.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220816902-9NJMTCTUIQFUP9ZOIBY1/Inital+Designs.png</image:loc>
      <image:title>Work - Initial Designs: Step 1</image:title>
      <image:caption>This image shows the initial screen to invite someone to your account. To begin this process a user has to click on the Create new invite button.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220833034-MBDVP6LJVNX9J873Y1D6/Inital+Designs+%E2%80%93+1.png</image:loc>
      <image:title>Work - Initial designs: Step 2</image:title>
      <image:caption>This image is the first step of inviting someone to an account. The user must enter the invitees name, email, and create an “invite key” to share with the invitee.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220852473-IIDG1RNK4PIUJSTMDE58/Inital+Designs+%E2%80%93+2.png</image:loc>
      <image:title>Work - Initial Designs: Step 3</image:title>
      <image:caption>This image shows the next step in which the client sees a confirmation that the invite has been sent and will be validated.</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220880911-7TYDANXUDSA11EJS1W0F/Inital+Designs+%E2%80%93+3.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220899006-ASU71KZ6QTF8AV4DN599/Inital+Designs+%E2%80%93+4.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220919872-CGUM64SAAQIX0ZYDRZME/Inital+Designs+%E2%80%93+5.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220937714-YIYUPEY3KEXTHFCN3D3Q/Inital+Designs+%E2%80%93+6.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220954774-GYXE1HSBPZG3JRLUELHA/Inital+Designs+%E2%80%93+7.png</image:loc>
      <image:title>Work</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1636220970717-309HNW19VJ4V5PO26N9C/Inital+Designs+%E2%80%93+8.png</image:loc>
      <image:title>Work</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/6d7e630e-6ca1-4235-becb-f9b880e30297/Screen+Shot+2021-11-07+at+3.37.27+PM.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of person using be my eyes application to read a label on a can</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/750fff0c-c441-4e1f-b3ef-4e59f3a55a0b/Step1+Ewastepsd.png</image:loc>
      <image:title>Work - 1: Research- Interviews</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/ff85d566-b318-49b2-b6b7-6f244bc90780/Step2+Ewaste.png</image:loc>
      <image:title>Work - 2: Research- Competitive Analysis</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/9bbe4b77-0795-4cca-ba3b-7dca37229c13/Step3+Ewaste.png</image:loc>
      <image:title>Work - 3: Analysis</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/2d87fa60-f0a4-4096-8cb5-ea1581655f1a/Step4+Ewaste.png</image:loc>
      <image:title>Work - 4: Final Recommendations</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/456c4115-71a5-4158-9566-06cea0532cc4/Screen+Shot+2021-11-07+at+3.37.27+PM.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>An example of rainbow reporting</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/9aeb348a-1983-4e30-89c2-37712756497b/Screen+Shot+2021-11-13+at+2.11.23+PM.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/eaf75372-1b49-4649-a4f8-a74c116d66d9/Screen+Shot+2021-11-13+at+2.24.55+PM.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/02dca178-48d1-4a67-bacb-c42b431f1491/Inital+Designs+%E2%80%93+11.jpg</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Original design for accounts with multiple entities attached to it (“repeating 1099’s”)</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/ce8c18db-7b90-4c0a-aa09-4a9ddad90500/Inital+Designs+%E2%80%93+10.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Updated Design that groups the repeating 1099’s under the higher level account</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/56799fbd-a229-44aa-9b0e-58525ce6df55/25.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of person using be my eyes application to read a label on a can</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/d70055ac-d4f5-4329-9559-bacb1c2c68c1/Case+Study+1.jpg</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of a person who is blind listening to a volunteer from Be My Eyes on their smart phone.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585519377081-W0V219UUT5BT6Z19J7C3/First%2BScreen.jpg</image:loc>
      <image:title>Work - Initial  Home Screen for Be My Eyes app (Copy) (Copy)</image:title>
      <image:caption>This screen includes the option to call first available volunteer and access the specialized help section</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585518948124-8UTFAE0S1IVU4O9GRJLY/Say%2BTone%2BScreen.jpg</image:loc>
      <image:title>Work - New Screen: Expected Time Duration of Phone Call (Copy) (Copy)</image:title>
      <image:caption>Screen has option for the user to state aloud how long they would like the volunteer for their task.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585519791552-7EAQI4HTQ6WE9NB9YGJR/Calling%2BVolunteer%2Bfor%2B5%2Bminutes.jpg</image:loc>
      <image:title>Work - Screen to confirm the call is being placed  (Copy) (Copy)</image:title>
      <image:caption>This screen tells the user that the volunteer is being called and approximately how long the user expects the task to be. The user also has the option to switch their camera view on this screen, to turn on or off a flashlight so the volunteer can see better or end the call</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585520263196-50YS6JE2ROBERGQUVSDO/In%2Bcall%2BScreen.jpg</image:loc>
      <image:title>Work - Screen: In call with new switch camera button- showing the rear view (Copy) (Copy)</image:title>
      <image:caption>This screen tells the user that they are in a call with the rear camera selected. The user also has the option to switch their camera view on this screen, to turn on or off a flashlight so the volunteer can see better or end the call.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585520643764-3FL5N43URGXYILLUAY13/Switch%2BCamera%2BMode%2BFront%2BCamera%2BScreen.jpg</image:loc>
      <image:title>Work - Screen: In call with new switch camera button- showing the front camera view (Copy) (Copy)</image:title>
      <image:caption>This screen tells the user that they are in a call with the front camera selected. The user also has the option to switch their camera view on this screen, to turn on or off a flashlight so the volunteer can see better or end the call</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585521212455-ED43QOR7W5QVTXSZJ7SB/In%2BCall%2Busing%2BRear%2BCamera%2BScreen.jpg</image:loc>
      <image:title>Work - New Screen: In call showing the flashlight button feature (Copy) (Copy)</image:title>
      <image:caption>This screen tells the user that they are in a call with the rear camera selected and currently have the flashlight on. They can turn the flashlight off by tapping the "turn off phone flashlight" button.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585521382266-AHYHWE0G0MWZXFB2TLWU/Specialized%2BHelp%2BScreen.jpg</image:loc>
      <image:title>Work - New Screen: Specialized Help with new description section (Copy) (Copy)</image:title>
      <image:caption>This screen is the specialized help section and explains what the specialized help section can do for people</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115835431-8HMW1OLILO75HZ152NBI/Step1+Be+My+Eyes.png</image:loc>
      <image:title>Work - 1: Research: Observations and Interviews</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590115958379-SLKM4WBG8YQDPLDK6OEA/Step2+Be+My+Eyes.png</image:loc>
      <image:title>Work - 2: Analysis and Findings</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590116259317-A5QCO6PDR6XUSMS2E3W3/Step3+Be+My+Eyes.png</image:loc>
      <image:title>Work - 3: Design: Low Fi Prototyping</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590116477169-YWT5YUZ4BND0B92I6XGO/Step4Be+My+Eyes.png</image:loc>
      <image:title>Work - 4: User Testing</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1590117109999-C6SFLR6Y2RX4Z0FO3H9V/Step5+BeMyEyes.png</image:loc>
      <image:title>Work - 5: Design Solution</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585421283449-E95YIRQG7NEGB2Z9SYWG/Image+of++post-it+notes+grouped+together+in+themes</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of post-it notes grouped together in themes</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585425014083-GD0LNXAFWC5U1JKOEU6X/Initial+Sketches+of+Be+My+Eyes+Screens.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>Initial Sketches of Be My Eyes Screens</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585427247384-ZVUNIZQXDLJFL9J1WQSJ/Low+fi+prototype+on+cut+out+of+iPhone+template</image:loc>
      <image:title>Work</image:title>
      <image:caption>Low fi prototype on iPhone template</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585427920957-KXW0X96EHDMVOSNRSMLE/Final+low+fidelity+screens+for+user+testing</image:loc>
      <image:title>Work</image:title>
      <image:caption>Final low fidelity screens for user testing</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585430537940-OP4KQJJW73QJ4YB103V3/View+of+Test+results+in+a+table.png</image:loc>
      <image:title>Work</image:title>
      <image:caption>View of task success in a table- all tasks were 5- easiest, with the exception of Task 2 and Task 3, which were rated as a 4 for ease of completion</image:caption>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1585430760139-8Y8DJYP697GLENDCEXFR/Image+of+prototype+being+used+in+testing</image:loc>
      <image:title>Work</image:title>
      <image:caption>Image of prototype being used in testing</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/30fd2b9b-3c3d-45f7-b554-a9ea7600249f/Q%26A+page.PNG</image:loc>
      <image:title>Work - Review process</image:title>
      <image:caption>Image of person using be my eyes application to read a label on a can</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/99a14a00-7d94-47ca-b51a-472bf3832684/Step1+Be+My+Eyes.png</image:loc>
      <image:title>Work - 1: Research: Discovery interviews</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1595b492-6f22-4cf6-b305-3b383508a633/Step2+Be+My+Eyes.png</image:loc>
      <image:title>Work - 2: Design</image:title>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/ad0f0d9f-6346-43d5-b269-be505cf8e5df/Step3+Be+My+Eyes.png</image:loc>
      <image:title>Work - 3: Usability testing</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/f3c90b34-1fa0-4cd8-9138-afc8da49389f/Step4Be+My+Eyes.png</image:loc>
      <image:title>Work - 4: Final Recommendations</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/3f6c85d0-dcca-4c17-8a42-cc61b52ba9e1/Q%26A+Solution+workshop.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707679483884-7D0FJPJF87HXGAGHFLVH/Submission+summary+without+questions+%28doc+upload%29.PNG</image:loc>
      <image:title>Work - Analyst sends a new set of questions to a state</image:title>
      <image:caption>Agency view of the submission and review portal. At the top of the page a new “add questions” button appears above the submission details.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1708809563890-TQ08XJV3DZKSYTH3G2BZ/Division+sends+questions+%28doc+upload%29.PNG</image:loc>
      <image:title>Work - Analyst uploads question document</image:title>
      <image:caption>Agency view of the “Add response page”, including a field to upload and send a question document to the state for a specific submission.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707679485145-3XKVPV26KKSO62RV42AH/CMS+questions+sent+%28doc+upload%29.PNG</image:loc>
      <image:title>Work - Analyst is alerted that questions have successfully been sent</image:title>
      <image:caption>Analyst view of the submission summary page where the analyst is alerted that their question document has been successfully sent to a state.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707679482664-HKPVD9MLC9Y4Y9DQ6W6I/State+reviews+questions+that+have+been+sent+%28doc+upload%29.PNG</image:loc>
      <image:title>Work - State views new questions from the agency</image:title>
      <image:caption>State view of the submission summary with the new questions from a division listed at the the top of the page.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707679483394-2F1HJM10IWK07DWKINNS/State+sends+responses+to+division+doc+uploaded+%28doc+upload%29.PNG.PNG</image:loc>
      <image:title>Work - State adds a response document</image:title>
      <image:caption>State view of the add response page, including a field to upload and send response documents to the agency.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707680522710-5YT2SHZRJ2IO4JK6JL0V/State+response+sent+%28doc+upload%29.PNG</image:loc>
      <image:title>Work - State alerted their response was successfully submitted to the agency</image:title>
      <image:caption>State view of the submission summary page where the state is notified that they have successfully submitted questions to the agency.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707701471884-9OWFH902BWAB0TLPH27Y/CMS+view+state+sent+responses.PNG</image:loc>
      <image:title>Work - Analyst sees state sent response</image:title>
      <image:caption>Agency’s view of submission page where they are alerted that the state has responded to their question set. They have the ability to follow up with the question or start a new round.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1708198343129-NP3NR8BMMGS129A85WJO/Analyst+can+draft+new+question.PNG</image:loc>
      <image:title>Work - Division analyst view of submission summary</image:title>
      <image:caption>Agency view of the submission portal focused on a specific submission. On this page there is a new section with the option to “Ask a question” about the submission.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1708810945078-DUSJ556DQGAIA2OQ1PEZ/Analyst+crafts+new+questions+to+send+to+state.PNG</image:loc>
      <image:title>Work - Division analyst crafts questions</image:title>
      <image:caption>After clicking “Ask a question”, the division analyst is taken to a separate page to craft individual questions about the submission.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707665363968-B564B5MSAO6JQR67STZ8/State+reviews+questions+that+have+been+sent.PNG</image:loc>
      <image:title>Work - State reviews questions that have been sent</image:title>
      <image:caption>State view of the questions and answer section of the portal, where two questions have been sent that need to be answered.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707666317235-ZYC3YWDCDBJMLSC2FQUY/State+sends+responses+to+division.PNG</image:loc>
      <image:title>Work - State sends responses to division analyst</image:title>
      <image:caption>State view of the response field for an individual question.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707668634716-QIW2J5OFADMK70I2DKYW/CMS+reviews+state+responses.PNG</image:loc>
      <image:title>Work - Division analyst reviews state responses</image:title>
      <image:caption>Agency view of the review section where they can review the response for each individual question on a given submission.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1707668136614-WMM84WS9ZR0PIQKXAVXE/Division+sends+a+follow+up+question.PNG</image:loc>
      <image:title>Work - Division sends a follow up question</image:title>
      <image:caption>Agency view of review feature where the division analyst can send a threaded follow up question based on the state’s initial response.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/450ef5fa-fca7-4457-ae32-bc51db9656e9/IMG_3696.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Final design of the Division analyst view of the submission and Q&amp;A page for Division #1</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/f20f5bfe-0a68-4275-8805-71df209698ee/Q%26A+page.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>The state’s view of the review process, organized by question topic.</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/30e1df1c-2152-4cae-a161-09bd3272f1bc/Dashboard-before.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Original view of the submission dashboard</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/8dc613b2-7b36-480d-9e8e-daae028e39c2/After+view+of+Dashboard.png</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Payment view of the submission dashboard</image:caption>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/99a14a00-7d94-47ca-b51a-472bf3832684/Step1+Be+My+Eyes.png</image:loc>
      <image:title>Work - 1: Research: Discovery interviews</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/1595b492-6f22-4cf6-b305-3b383508a633/Step2+Be+My+Eyes.png</image:loc>
      <image:title>Work - 2: Design</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/ad0f0d9f-6346-43d5-b269-be505cf8e5df/Step3+Be+My+Eyes.png</image:loc>
      <image:title>Work - 3: Usability testing</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/f3c90b34-1fa0-4cd8-9138-afc8da49389f/Step4Be+My+Eyes.png</image:loc>
      <image:title>Work - 4: Final Recommendations</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/4d413b3f-2287-4c40-b627-8490c8a3f748/IMG_3701.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/d6552666-41ec-49eb-9de5-de7bdf4c7ba7/IMG_3702+2.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Whatever it is, the way you tell your story online can make all the difference.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/f20f5bfe-0a68-4275-8805-71df209698ee/Q%26A+page.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>The state’s view of the review process, organized by question topic.</image:caption>
    </image:image>
    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/5c8816ecfb18205ceb9ae18a/450ef5fa-fca7-4457-ae32-bc51db9656e9/IMG_3696.PNG</image:loc>
      <image:title>Work - Make it stand out</image:title>
      <image:caption>Final design of the Division analyst view of the submission and Q&amp;A page for Division #1</image:caption>
    </image:image>
  </url>
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    <lastmod>2020-05-24</lastmod>
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      <image:title>Apprentice Branding</image:title>
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      <image:title>Apprentice Branding</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457571330452-ZJ2K87L6OPNA8B9K2AUZ/portrait-white.jpg</image:loc>
      <image:title>Apprentice Branding</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452551905845-8Q8COW9KYCC3SN76IGAZ/split-black-white.jpg</image:loc>
      <image:title>Apprentice Branding - I carved a wolf woodblock and used the print in the final logo treatment, which included hand-drawn lettering.</image:title>
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    <image:image>
      <image:loc>https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1457575493075-U3CC0V6PUQG4I9THLXWB/square-split-black.jpg</image:loc>
      <image:title>Apprentice Branding</image:title>
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      <image:title>Apprentice Branding</image:title>
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      <image:title>Apprentice Branding</image:title>
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    <image:image>
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      <image:title>Apprentice Branding</image:title>
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      <image:loc>https://images.squarespace-cdn.com/content/v1/563bdd38e4b0283238934c89/1452554710466-2HF0KO4XUF6JUYIWAG8B/shirt-landscape.jpg</image:loc>
      <image:title>Apprentice Branding</image:title>
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  </url>
  <url>
    <loc>https://www.kelseylistrom.com/about</loc>
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    <lastmod>2025-04-12</lastmod>
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      <image:title>About</image:title>
      <image:caption>Profile Picture of me</image:caption>
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  <url>
    <loc>https://www.kelseylistrom.com/resume</loc>
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    <lastmod>2025-05-31</lastmod>
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    <loc>https://www.kelseylistrom.com/wreckless-application-the-idea</loc>
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    <lastmod>2019-03-13</lastmod>
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      <image:title>Wreckless Application:The idea</image:title>
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    <lastmod>2019-03-13</lastmod>
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